Careers
Join Our Family!
At Paparone New Homes, our mission is to create quality new homes at a great value, while providing a superior customer experience. We work in an environment with a healthy exchange of ideas and hard work in order to achieve a fulfilling work / life experience for each other and home buying experience for our customers. We are always looking for enthusiastic individuals to join our team!
Open Positions
Role Overview
Paparone Insurance is a local family-run agency that’s been serving South Jersey since 1957. We pride ourselves on trusted advice, personal service, and lasting relationships. Values that have carried through three generations. As part of the Paparone Companies, we support home buyers, contractors, and small businesses with dependable, relationship-first insurance solutions. We’re a small but growing team that cares about our community and the people we serve.
We’re looking for someone who loves people and brings positive energy to every conversation. As our Commercial and Personal Lines CSR, you’ll be the voice of our agency. Helping our clients navigate their policies, solving problems, and making insurance feel easy. This is a great opportunity to join a local agency where your ideas matter, your personality shines, and your work helps people when it matters most.
Key Responsibilities
- Serve as the primary point of contact for client inquiries by phone, email, and in person.
- Process policy changes, endorsements, renewals, and cancellations accurately and efficiently.
- Assist clients with billing, claims, and coverage questions, ensuring clear and timely communication.
- Collaborate with producers and carriers to prepare quotes, proposals, and renewal materials.
- Maintain accurate records in AMS360 and ensure all client information is up to date.
- Identify coverage gaps and recommend additional coverages when appropriate.
- Build lasting client relationships through proactive, professional service and attention to detail.
- Support internal processes by assisting with administrative tasks and contributing to team initiatives.
Qualifications:
- 2+ years' experience in insurance customer service.
- Current Property & Casualty Insurance License required.
- High School diploma required.
- Excellent communication, organizational, and interpersonal skills.
- Proficiency in Microsoft suite software.
- Ability to quickly adapt to new software platforms (AMS 360 experience preferred.
Job Details:
- Benefits: Company-funded Profit Sharing, 401(k), Health Insurance, Paid Time Off
- Supportive, team-based environment focused on client care and community.